Are you an experienced Early Help or Children's Services professional with a passion for supporting families and making a positive difference to the lives of children and young people? We are currently recruiting for an Early Help Advice Line Lead to join Vale of Glamorgan Council's Children’s Services on an initial 6-month temporary contract, with the potential for ongoing extension. The service plays a vital role in identifying the needs of children, young people and families at an early stage, ensuring they receive the right support and interventions to prevent difficulties from escalating. You will oversee the day-to-day running of the team, ensuring referrals are managed effectively, workloads are appropriately allocated and a high-quality, responsive service is consistently delivered. This is an excellent opportunity for an experienced practitioner with team leadership or supervisory experience to take on a key role within a service focused on early intervention, family support and safeguarding.
Key Responsibilities
- Directly supervise, manage and support a team of Early Help Advice Line Advisors.
- Allocate referrals and caseloads, ensuring workloads are distributed effectively.
- Coordinate team rotas and manage day-to-day operational demands.
- Provide advice and guidance to professionals and families on appropriate support services and interventions.
- Monitor, audit and evaluate service delivery to maintain high standards of practice.
- Undertake and oversee assessments of need and risk to inform appropriate interventions.
- Work collaboratively with colleagues across health, education, social services and voluntary sector organisations.
- Support effective multi-agency working to achieve positive outcomes for children, young people and families.
- Contribute to service development, improvement initiatives and performance management processes.
- Maintain accurate case records and ensure compliance with safeguarding legislation, policies and procedures.
About You
- Previous experience working within Early Help, Children's Services, Family Support or a similar social care environment.
- Experience supervising, leading or managing a team of staff.
- Experience managing referrals, caseloads and team workloads.
- Excellent communication and interpersonal skills, with the ability to provide clear advice and guidance to professionals and families.
- The ability to work effectively with a range of multi-agency partners.
- Strong organisational skills and the ability to manage competing priorities.
- A commitment to improving outcomes for children, young people and families.
- Enhanced DBS certificate
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