Jones Lang LaSalle Incorporated (JLL) is seeking a capable Operations Lead for the HSBC JLL Account to head the customer experience centre in Birchwood, Warrington. You will drive scheduling, support wide engineering and operations team communications, and ensure timely resolution of client escalations.
You will manage work orders prioritisation, escalations, and feedback loops for mobile engineering and client-facing queries, ensuring P1/P2 orders stay within contract and SLAs are met.
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Join us at Jones Lang LaSalle Incorporated as our next Customer Experience Centre Lead (Operations & Escalations) in Stockport, England, United Kingdom.
Learn more about the Customer Experience Centre Lead (Operations & Escalations) role in the description above.
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