Harrow Council's Public Protection Team is recruiting a senior officer to process licensing applications under the Licensing Act 2003 and Gambling Act 2005, and to carry out inspections and enforcement across the borough. Most of the time is spent on site visits and enforcement, with the rest on office case management. The post is customer-facing, involves dealing with challenging situations, and includes out-of-hours and emergency response. A current full driving licence is required.
What the job involves
- Administer and process licensing applications, mainly under the Licensing Act 2003 and Gambling Act 2005
- Ensure decisions and actions follow legislation, Council policy and governance procedures
- Investigate complaints, conduct inspections and gather evidence
- Take enforcement action where necessary
- Spend 60% to 75% of time on site visits and enforcement across the borough, with 25% to 40% on administration and case management
- Represent the Council with residents, businesses, licence holders and responsible authorities
- Provide guidance and education to businesses, residents and partner organisations
- Work with internal departments and external agencies to support community wellbeing and safeguard vulnerable people
- Contribute to service improvement and best practice within the enforcement team
What’s required
Registration & licences
- Full current driving licence
Skills & knowledge
- Excellent knowledge of legislation enforced by the Environmental Protection Team
- Good knowledge of legislation enforced by the wider Public Protection Team
- Aptitude for the technical and legal aspects of the role
- Ability to interpret and apply complex legislation consistently and proportionately
- High standard of written and verbal communication
- Competent in standard computer systems
Other
- Strong professional judgement and attention to detail
- Ability to work effectively under pressure, independently and as part of a team
- Ability to work outside normal hours, including emergency response
- Inclusive team working and building partnerships across teams
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