IDGateway Limited in the UK is seeking a Client and Product Support Analyst to be the primary contact for clients, handling telephone and email support across all products. You will log and manage issues in Jira Service Desk and Confluence, ensuring clear documentation and timely SLA-driven responses.
You will build relationships, reproduce issues for development teams, and help clients become more self-sufficient through updated user documentation and training materials.
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We would love to welcome a new SaaS Client Support Analyst — Drive Issue Resolution to our organisation in Farnborough, England, United Kingdom.
Learn more about the SaaS Client Support Analyst — Drive Issue Resolution role in the description above.
We appreciate your interest in this position.
Join IDGateway® Limited and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.