Job Description:Digital Product Manager - Fixed TermManchester, London or StainesHybrid - 2 days per week in the officeFixed Term 12 monthsFull-time 37.5 hours per weekSalary from £58700 depending on experienceWe make health happenAs a Digital Product Manager for AI and LLMs you'll play a crucial role in driving outstanding outcomes for our customers and for Bupa via digital product development including:How you'll help to make health happenTaking ownership of and becoming an expert in your domainDefining the strategy and roadmap for AI, in collaboration with cross-functional team members and stakeholders, ensuring it aligns with both user needs and business objectives.AI product developmentIdentify, validate and deliver AI/LLM-powered website experiences that improve customer journeys.Generative Engine Optimisation (GEO)Drive on-site optimisations and content creation to improve how our website is discovered, understood and represented by AI-powered search and answer engines.AI-enabled ways of workingIdentify opportunities to use AI to improve workflows, reducing manual effort and accelerating delivery.Responsible AIEnsure AI experiences are developed responsibly, considering privacy, security, accessibility, bias, explainability, accuracy and appropriate human oversight.LLM qualityUnderstand the specific challenges of LLM-based products, including hallucination, prompt/model evaluation and ongoing performance monitoring.AI horizon scanningStay close to developments in AI and translate emerging capabilities into practical opportunities for the website and wider digital product organisation.What will you be doing?Ownership of the squad OKRs, roadmap, and backlogDefine and maintain the strategy, roadmap, and backlog for your digital product, with senior support, establishing clear initiatives, priorities, and timeframes. Set clear goals (OKRs, KPIs) and own the outcomes, as well as the roadmap.Product DeliveryLead the team in prioritising delivery work, doing whatever is needed to enable and unblock the team, make launch plans and ensures a high-quality end product. Then report on impact against targets.Product DiscoveryIdentify major user problems in your area and effectively prioritise, break down and solve them with senior Digital Product support.Customer understandingIdentifying who your customers are, their needs and to act as the voice of the customer within your team to create shared context. Apply knowledge of user research, user testing and feedback methods to define problems, inform product decisions and prioritise user needs to deliver customer centric solutions that delight customers.Stakeholder management and communicationEngage and manage relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad's work aligns with company objectives.Cross-functional collaborationWork closely with Design, Data, Engineering, Commercial, Marketing and Product peers to deliver first-class solutions and manage dependencies across squads. Partner with business and technical leads to shape and refine the digital roadmap and backlog, ensuring alignment with strategic goals and customer needs.Optimise with DataLeverage analytics, customer feedback, and market trends to track performance, identify problems, inform decision-making and deliver measurable impact.Experiment & IterateDrive continuous learning and iteration through strong qualitative and quantitative techniques, including A/B testing.Continuous improvement and innovationFoster a culture of continuous improvement and innovation within the team, encouraging the exploration of new ideas and approaches to enhance the product.Risk management and mitigationIdentify potential risks and develop mitigation strategies to ensure the successful delivery of the product.YouExperience experimenting with or delivering AI/LLM-enabled products, with enough technical understanding to work effectively with engineering, data and AI specialists.Digital product management experience with demonstrated ability to lead digital teams from concept through product discovery, validation and delivery, using the Product Operating Model.Good understanding of user centred design, the software development lifecycle and expertise in working in agile methodologies within complex environments.A champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.Solid stakeholder management experience and strong communicator who is able to articulate and drive the product roadmap and outcomes.Deep understanding of measuring and optimising customer journeys and features through data insightsStrong motivator that's able to get the best out of your squad.Proficiency in product management tools (Jira / Azure Dev Ops, Confluence, Miro, Figma, Amplitude)BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.You'll receive the following benefits and more:25 days holiday pro rata, increasing through length of service, with option to buy or sell.An enhanced pension plan and life insuranceVarious other benefits and online discountsWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:PR , Marketing & BrandLocations:Angel Court, London, Bupa Place, Staines - Willow HouseReferral programme, Private dental insurance, Company pension, Gym membership, Private medical insurance, Cycle to work scheme, Financial planning services, Additional leave, Health & wellbeing programme, Free flu jabs, Canteen, Paid volunteer time, Employee mentoring programme #J-18808-Ljbffr