Company Description Support Ethics Ltd is a specialist support staffing agency that has supplied vetted, experienced professionals to care providers across England and Wales since 2019. The agency supports a wide range of settings, including domiciliary and home care, adult residential services, complex needs and supported living, children’s residential homes, and local authority placement and commissioning teams. Support Ethics is an approved NHS supplier and operates a compliance-first approach, with enhanced DBS checks, verified references, and full employment histories aligned with CQC, CIW, and Safer Recruitment standards. Providers choose Support Ethics for 24/7, 365-day access to real people, careful matching of staff by experience, and a focus on consistency with familiar, reliable team members. The organization is growing and values account managers who help maintain strong relationships with care providers and uphold service quality.
Role Description The Account Manager role at Support Ethics Ltd is a full-time, on-site position based in Clermont, FL. In this role, the Account Manager will oversee day-to-day client relationships with care providers, ensuring that staffing needs are accurately understood, fulfilled, and followed up on. Responsibilities include managing a portfolio of accounts, responding promptly to client requests, coordinating with recruitment and scheduling teams, and monitoring service quality and compliance requirements. The Account Manager will track performance metrics, prepare reports, and identify opportunities to improve service delivery and expand existing relationships. This position also involves resolving issues, handling escalations in a professional manner, and contributing to continuous improvement of processes to support reliable, ethical care staffing.
Qualifications
- Client relationship management and account management skills, including the ability to build trust, understand client needs, and maintain long-term partnerships.
- Experience with scheduling, coordination, and basic operations or logistics within staffing, healthcare, or a related service-based environment.
- Strong communication, negotiation, and interpersonal skills, with the ability to manage expectations and handle complex or sensitive conversations professionally.
- Organizational and time-management skills, including proficiency with CRM systems or databases, and comfort working with spreadsheets and reporting tools.
- Knowledge of or interest in healthcare or social care sectors, including basic understanding of compliance, safeguarding, and quality standards (experience with UK frameworks is a plus but not required).
- Ability to work on-site in Clermont, FL, collaborate effectively with internal teams, and adapt to a fast-paced, service-driven environment.
- Relevant education or experience in business, healthcare administration, social care, or a similar field; prior experience in staffing, recruitment, or customer success is beneficial.
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