Senior Account Manager - Facilities Management | Manchester | Up to £60,000 + Car Allowance + Bonus
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Are you an experienced Senior Account Manager, or Operations Manager within Facilities Management, Contract Cleaning, or a service-led environment?
We're seeking a commercially focused and relationship-driven Cleaning Account Manager to take ownership of a key client portfolio. This is a fantastic opportunity to join a growing organisation where you'll have full responsibility for account performance, client retention, operational excellence, and financial delivery.
This is a highly visible leadership role, requiring regular travel across multiple sites and close engagement with senior client stakeholders.
What's on Offer?
- Salary of up to £60,000
- Car allowance
- Performance-related bonus
- Pension scheme
- 28 days annual leave
- Structured training and development programmes
- Internal mentoring and leadership support
- Regular company events
- Genuine career progression opportunities
The Role
As Senior Account Manager, you will be responsible for the overall operational, commercial, and financial success of a high-profile client account.
Key Responsibilities Include
- Taking full ownership of account performance, profitability, service delivery, and client satisfaction
- Building and maintaining strong relationships with senior client stakeholders
- Ensuring contractual compliance and delivery against agreed KPIs and SLAs
- Managing account budgets, P&L performance, and financial targets
- Identifying opportunities to improve profitability, efficiency, and service quality
- Leading multidisciplinary operational teams across multiple locations
- Managing risk, resolving operational challenges, and implementing corrective actionsConducting regular site visits to maintain service standards and client engagement
- Supporting account growth, retention, and long-term client partnerships
About You
- Proven experience in a Senior Account Manager, Regional Manager, or similar leadership position within the Soft Services FM Sector.
- Strong experience managing large, complex client relationships
- Demonstrable experience of P&L ownership and commercial decision-making
- A track record of delivering results against KPIs, SLAs, and contractual obligations
- Strong leadership experience with the ability to motivate, coach, and develop teams
- Strong analytical and problem-solving capabilities
- Full UK Driving Licence and willingness to travel
Ideal Backgrounds
We Welcome Applications From Candidates Currently Working As
- Account Manager
- Senior Account Manager
- Regional Operations Manager
Why Apply?
This is an excellent opportunity to join a growing and ambitious business where you can make a genuine impact. You'll have the autonomy to shape account strategy, influence business performance, and build long-term client relationships while being supported by an experienced leadership team. If you're a commercially minded FM professional looking for your next leadership challenge.
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