J.P. Morgan is seeking an Workforce Planning Analyst - Real Time, Scheduling, Workflow to join its Workforce Planning team.
The role focuses on intraday service management, schedule build and maintenance, and workflow allocation for a high-volume multi-channel contact centre environment. Based in the UK, the role supports day-to-day operations across calls, chats, and back-office workloads with a strong emphasis on real-time execution and stakeholder coordination.
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Step into the Real-Time Scheduling & Workflow Planner role at JP Morgan Chase in City of Edinburgh, Scotland, United Kingdom and grow with us.
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This posting is for the Real-Time Scheduling & Workflow Planner role at JP Morgan Chase, based in City of Edinburgh, Scotland, United Kingdom.