Service Manager - Complex Care
Up to £60,000 + Performance-Related Bonus
Fazakerley, Merseyside & West Lancashire Region
Permanent | Full-Time
Lead Outstanding Complex Care Services. Make a Lasting Difference.
Are you an experienced healthcare leader with a strong background in complex care and a passion for delivering exceptional clinical outcomes?
Would you thrive in a senior leadership role where you can take ownership of regional service delivery, develop high-performing multidisciplinary teams and drive the growth of specialist care services?
We're looking for an accomplished Service Manager and CQC Registered Manager to oversee a portfolio of complex care services across Merseyside and West Lancashire. This is an opportunity to play a pivotal role in a growing healthcare organisation, with the autonomy to shape service delivery, influence operational performance and ensure people receive the highest standards of person-centred care.
What's in it for you?
- Salary of up to £60,000
- Performance-related bonus scheme
- 25 days' annual leave plus bank holidays
- Additional day off for your birthday
- Pension scheme
- Employee Assistance Programme
- Industry-leading learning and development opportunities
- Dedicated central support across HR, Recruitment, Payroll, Quality and IT
- Access to digital systems and care planning technology
- Clear opportunities for career progression
- Opportunity to influence and develop an expanding complex care service
About the Role
Reporting to the Operations Director - Complex Care, you will take overall responsibility for the performance, quality, compliance and growth of services across your region.
You will provide operational and clinical leadership across a portfolio of complex care packages, ensuring safe, effective and high-quality care while maintaining strong governance and regulatory standards.
Key responsibilities will include:
- Lead, manage and develop multidisciplinary teams, including nurses, case managers and care professionals.
- Hold CQC Registered Manager responsibility for the service.
- Oversee the quality and delivery of complex care packages, ensuring positive outcomes for clients with a range of clinical needs.
- Drive continuous improvement across care quality, clinical standards and service delivery.
- Build and maintain strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams.
- Ensure compliance with CQC regulations, safeguarding requirements and relevant health and social care legislation.
- Take responsibility for regional operational performance, budgets and commercial objectives.
- Support business growth through the effective mobilisation, development and retention of complex care packages.
- Develop a positive working culture where colleagues feel supported, valued and empowered.
- Work closely with senior leadership and central support teams to deliver regional objectives.
Requirements
- Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care.
- Proven experience managing complex care services involving clinical interventions.
- Experience leading multidisciplinary healthcare teams, including nurses and case managers.
- Strong understanding of CQC regulations, safeguarding and relevant health and social care legislation.
- Experience managing service performance, budgets and commercial objectives.
- A track record of driving quality, operational improvements and service growth.
- Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.
- A proactive, solutions-focused approach to leadership.
- Full UK driving licence and willingness to travel across the region.
Interested?
If you're an experienced healthcare leader looking for a senior opportunity where you can influence quality, performance and the future growth of complex care services, I'd love to hear from you.
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