You’ll play a pivotal role in ensuring their policyholders, brokers, underwriters, and capacity providers receive the exceptional service they’re known for. This is your chance to work side-by-side with talented colleagues across Claims, Underwriting, Finance, IT, and Products, all while navigating the cutting edge of the insurance industry.
- Location: London
- Category: Claims
- Type: Permanent
Key responsibilities including however, not limited to the following:
- Ensure their claims department continues to deliver outstanding TPA services for capacity providers, always upholding Treating Customers Fairly (TCF) and Conduct Risk principles
- Proactively manage claims from first notification of loss to settlement, analysing coverage, legal liability, and quantum within delegated authorities
- Build strong relationships with policyholders, brokers, underwriters, and capacity providers-delivering a customer experience that sets them apart
- Guarantee prompt, accurate reserving, pursue third-party recoveries, and minimize claims leakage
- Identify and escalation key issues to the Emerging Risks Claims Manager and Claims Director as needed
- Support the Emerging Risks Claims Manager, Claims Director, and the wider claims team, collaborating closely with underwriters and providing valuable feedback on claims trends and product development
- CII qualification (or working towards it)
- Excellent verbal and written communication skills
- A confident grasp of insurance policy wordings across multiple territories
- Experience with ECF (a strong advantage)
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