Job summary
Working within the Operations Directorate, the Operational Delivery Manager(s) will be responsible for Operational performance coordination including the most efficient use of frontline and PTS resources alongside the Emergency Operation Centres (EOC), 24 hours a day, 7 days a week. The post holder(s) will provide out of hours senior management support to all services including Patient Transport Services, Urgent Care Services, Support Services, EOC and external contacts, and be the lead point of contact for on‑day service issues impacting on daily service delivery and escalations to health care and other emergency services partners whose activity is impacting on the Trust. In the event of a major incident the role has the responsibility of gathering and collating all available information and intelligence and sharing it internally and externally.
Main duties of the job
As a member of the Operations Leadership Team to be accountable for the optimum level of resources to be available for deployment by the Emergency Operations Control Centres (EOCs) by:
- Leading, in conjunction with the Resource Scheduling team and NEASUS the planning and scheduling of available resources;
- Monitoring a range of live performance metrics so targets remain within agreed operational thresholds;
- Taking tactical decisions to correct performance metrics that fall outside the agreed operational thresholds;
- Configuring resources in collaboration with the Resource Centre, Divisional Leadership Teams and EOC to deliver emergency, urgent and other care services achieving the required Nationally mandated and contractual targets;
- Communicating effectively with key external stakeholders when required in real time to identify and resolve dynamic issues in day‑to‑day operations;
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3,230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en‑route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Job description
Job responsibilities
1. Key Result Areas Meeting (and where possible improving) key performance, quality and personal targets contributing to the achievement of the Service Plan. Contributing to the delivery of a range of productivity measures (eg Hospital Turnaround Times, Job Cycle Times, Out of Service, Multiple Attendance Ratio etc). Improving employee satisfaction results as measured by the Staff Survey, notably engagement and communications. Meeting patient and internal complaints targets; focusing on continuous improvement by actively implementing those improvements learned from outcomes. Achieving budget and financial targets and making efficiencies where appropriate.
2. Functional Responsibilities
Key Working Relationships
Resource Scheduling Department, Locality Management teams, Heads of Operations, Executive and Deputy Directors / Operations, Senior Management Team, Senior staff side representatives, Human Resources department, Training department, Finance department, Overview and Scrutiny Committees / Trust Board members, NEASUS, Other Ambulance Service Providers, Other emergency services, NHSE/I, Other key provider organisations, Commissioners / Clinical Commissioning Groups, NACC, Relevant networks across the area and wider to represent the Trust where necessary, External Audit, Accountability, Directly accountable to the Strategic Head of EPRR.
Person Specification
Essential
- Educated to Masters level or equivalent operational experience
- Evidence of continuous professional development
- Significant Operational Experience in an Emergency Service
- Making and owning autonomous decisions in fast paced highly pressurized environments to exacting deadlines.
- Planning and prioritising conflicting demands and often unpredictable work patterns.
- Demonstrable recent or current management experience at the same or similar level.
- Establishing effective partnerships with key stakeholders and trade unions at a local level.
- Leading, inspiring, motivating, developing and managing teams of managers and staff in the day-to-day and situations of intense operational pressure.
- Effective persuading, influencing and negotiating skills to achieve beneficial outcomes.
- Full, driving licence, valid in the UK and with no more than 3 penalty points.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
Bernicia House
North East Ambulance Service, Bernicia House, Newburn Business Park
Newcastle upon Tyne
NE158NY
United Kingdom
Employer's website
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