Square 4 are working with a leading Financial Services Firm to recruit an experienced Resource Planning and Capacity Manager.
The role provies an exciting opportunity to build out the framework for the firm's future capacity and resource planning function. You will be responsible for establishing the planning forecasts and working to manage capacity, demand and resource requirements across the different operational areas.
Experience Required:
- Establishing or improving resource planning capabilities, ideally within financial services.
- Strong forecasting, capacity planning and workforce management experience across both contact centre and back-office operations.
- Pro-active and committed to developing practical capacity models, reporting and planning disciplines.
The role provides the opportunity for an initial contract position, with the opportunity to move to a more permanent basis for the right candidate.
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We would love to welcome a new Resource Planning Manager to our team in Newcastle upon Tyne, England, United Kingdom.