40 Hours Per Week | Rolls-Royce, Derby
Lead, Innovate & Shape the Future of Workplace Hospitality
We're looking for an exceptional Service Delivery Manager to lead a dynamic food, retail, hospitality and vending operation across the prestigious Rolls-Royce campus in Derby.
This isn't your typical catering management role. You'll be responsible for a fast-paced, multi-site operation serving thousands of customers through restaurants, coffee bars, hospitality services, retail outlets, smart fridges and Starbucks self-serve locations, while leading a team of 23 colleagues to deliver an outstanding customer experience every day.
What You'll Be Doing
- Leading a diverse catering, retail, hospitality and vending operation across multiple locations.
- Inspiring, coaching and developing a team of 23 colleagues.
- Driving commercial performance, sales growth and customer satisfaction.
- Building trusted relationships with Rolls-Royce stakeholders and customers.
- Creating memorable food and hospitality experiences that keep customers coming back.
- Championing innovation, service improvement and operational excellence.
- Supporting exciting growth projects and helping shape the future of the contract.
- Ensuring the highest standards of food safety, compliance and people leadership.
What We're Looking For
You’ll be an energetic and customer-focused leader who thrives in a high-profile environment.
You’ll Ideally Have
- Experience leading catering, hospitality, retail or Soft FM operations.
- Strong commercial awareness and a track record of delivering results.
- Excellent stakeholder management and communication skills.
- A passion for food, service and creating great customer experiences.
- The ability to engage, motivate and develop high-performing teams.
- A hands-on leadership style and a continuous improvement mindset.
Why Join Us?
- Lead a flagship workplace hospitality operation within a world-renowned organisation.
- Be part of a contract investing in technology, innovation and growth.
- Influence exciting projects and future developments across the estate.
- Join a business that values ambition, development and career progression.
- Make a genuine impact on both customer experience and business performance.
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