BGIS UK & Europe seeks a Helpdesk & Performance Manager to lead the central London helpdesk, ensuring effective incident handling, documentation, and customer communication throughout the lifecycle. You will drive service excellence, oversee planned maintenance coordination, analyse trends, and build governance and processes across global IT systems to support contract requirements.
This role demands strong leadership and a proactive approach to improve response times and customer satisfaction
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This role, Helpdesk Performance & Service Delivery Lead at BGIS UK & Europe, could be your next opportunity.
The following opportunity is for a Helpdesk Performance & Service Delivery Lead with BGIS UK & Europe.
Our organisation is growing, and we are hiring a Helpdesk Performance & Service Delivery Lead in Greater London, England, United Kingdom.
This opportunity is for the Helpdesk Performance & Service Delivery Lead role at BGIS UK & Europe.