Veezu is seeking a leader to oversee the end-to-end complaints process, reporting to the Director of Operational Compliance and Complaints. You will head the Passenger Experience team responsible for investigating passenger concerns and driving improvements across the business, ensuring timely, fair resolutions and a high standard of service.
This hybrid role involves collaboration with operational teams, travel to UK hubs as needed, and leveraging Intercom and other systems to track trends,
#J-18808-Ljbffr
We invite applications for the Passenger Experience Lead: Complaints & Improvement position located in Cardiff, Wales, United Kingdom.
The position is based in Cardiff, Wales, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 52.000 - 68.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.