Customer Success Manager - Team Leader
Hybrid | UK
Competitive Salary + Benefits
We're looking for an experienced Customer Success Manager - Team Leader to lead customer engagement across a portfolio of managed service accounts while supporting and mentoring a Customer Success team.
You'll build strong client relationships, chair service reviews, manage escalations, oversee SLAs and KPIs, and work closely with technical, project, and commercial teams to drive customer satisfaction, retention, and growth.
Key Requirements:
- Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management
- Background in Managed Services, Cloud, Cyber Security, Infrastructure, or Technology
- Strong stakeholder management and service governance experience
- Knowledge of SLAs, KPIs, service reviews, and customer lifecycle management
- Previous team leadership or mentoring experience desirable
- ITIL Foundation or equivalent experience advantageousThis is an excellent opportunity to join a growing organisation delivering business-critical services within a dynamic technology environment.
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