Property Management Team LeaderLocation: West Hampstead, London Position: Full-time Hours: Monday-Friday, 8:00am-5:00pm or 9:00am-6:00pm Direct reports: A team of 3-4 Property Managers Salary: Up to 55,000 per annum
Key Responsibilities
- Lead and manage the property management team, ensuring high performance and professional development.
- Develop and implement property management strategies aligned with business objectives, and set performance targets and KPIs for the department.
- Conduct regular team meetings, one-to-ones and performance reviews,
and recruit, train and mentor property management staff. - Oversee the management of the entire lettings portfolio, ensuring consistent service delivery.
- Monitor portfolio performance metrics including void periods, rent collection rates and tenant satisfaction, and implement systems to maximise rental yields and minimise void periods.
- Ensure full compliance with all relevant legislation, including the Housing Act, Tenant Deposit Schemes and safety regulations.
- Oversee gas safety checks, EPC certificates, electrical inspections and other mandatory compliance requirements, and stay current with changes in property legislation.
- Manage deposit protection and end-of-tenancy processes, and handle complex disputes and legal matters, liaising with solicitors when required.
- Develop and refine standard operating procedures for all property management activities.
- Oversee maintenance coordination, contractor management, emergency response, inspections, inventories and check-in/check-out procedures.
- Build and
maintain strong relationships with landlord clients, identify opportunities for portfolio growth, and handle escalated landlord and tenant issues. - Oversee departmental budgets and financial performance, monitor rent arrears and bad debt, and prepare regular financial reports for senior management.
Experience & Requirements
- Proven experience leading a residential property management team.
- Strong working knowledge of UK residential lettings legislation and compliance.
- Experience monitoring portfolio performance, including voids, rent collection and arrears.
- Experience managing departmental budgets and reporting to senior management.
- Confidence handling escalated landlord and tenant issues and complex disputes.
- ARLA Propertymark or RICS membership is desirable; our client will support either.
What's on Offer
- A safe, inclusive and supportive environment where your voice, thoughts and opinions are valued.
- Approachable and helpful senior leadership.
- Support for your professional development and career
progression. - Thorough training and manuals, targeted training on request, and third-party training where budget and time allow.
- Access to industry-leading property management software and systems.
- Professional development opportunities, including industry conferences, seminars and qualifications.
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