CCDC is seeking a Customer Support Manager to lead the delivery and ongoing development of customer support across our scientific software, data and services. You will supervise a team of technical support specialists and collaborate with science and data teams to ensure responsive, high-quality support for a diverse global user base.
The role involves shaping support strategy, defining KPIs, and driving continuous improvement, including governance, data protection, and self-service resources,
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We are seeking a motivated Global Support & Strategy Lead - Scientific Software to join CCDC in Cambridge, England, United Kingdom.
We would love to welcome a new Global Support & Strategy Lead - Scientific Software to our organisation in Cambridge, England, United Kingdom.
For the Global Support & Strategy Lead - Scientific Software position at CCDC, we are reviewing applications now.