Big projects, plenty of moving parts and no shortage of people to bring along for the ride. We're looking for an experienced Project Manager to lead complex initiatives across AO, connecting teams across technology, commercial, digital and operations. You'll bring clarity to competing priorities, challenge thinking when there's a better way forward and keep everyone focused on what matters: delivering great outcomes for our customers and the business.
Here’s What You Can Expect To Be Doing
- Strong experience managing complex technology or commercial projects within consumer electronics, digital services or a similar product or retail environment.
- Comfortable owning several projects at once and keeping delivery moving when priorities compete for attention.
- Experienced in bringing technology, commercial and operational teams together around shared goals.
- Strong at managing risks, issues, actions and dependencies, spotting potential blockers early and taking action.
- Confident influencing and constructively challenging senior stakeholders while building strong working relationships.
- A skilled negotiator who can navigate conflicting priorities and find a practical way forward.
- Familiar with both Agile and Waterfall methodologies, adapting the approach to suit the project.
- Clear and engaging communication skills, with a knack for making complicated technical or commercial detail easy to understand.
- A real focus on outcomes, always keeping customer and commercial value front of mind.
We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.
Our benefits are designed to cover the moments that matter to AOers
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
- Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre‑sale access!
- Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!
AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.
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