About The Role
About the role:
As a Business Systems Support Manager you will be responsible for managing a team of Support Analysts. You will also provide support for key business application systems and reporting solutions, working proactively to solve support incidents.
Key Responsibilities
- Responsible for managing a team of Business Systems Support Analysts
- Prioritise workload across the team
- Coaching and mentoring analysts
- SLA and KPI mentoring and reporting
- Undertake administration of business application and learning systems; incl. management of users, programmes and course content
- Receive fault and request calls from the customer base and service calls - resolve on point of contact or escalating when necessary
- Work within the IT support team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs
- Work proactively to manage and administer business systems, and solve support incidents
- Identify recurring problems and report these to the Business Systems Support Manager
- Extract, manage and maintain data held in SQL databases and line of business applications
Your Experience
- Experience working in a business system administration/management role
- Experience leading a team of business system administrators/analysts
- IT Support Experience in a IT Applications/Business Systems based role
- Managing and maintaining data
- Knowledge of new technology developments within the business
- Knowledge of SQL or other development technology such as HTML or .NET
- Knowledge of customer care and SLAs
- Educated at degree level or equivalent working experience in IT
About Us
Wellbeing & benefits
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor‑led training, Self‑paced Learning and Blended Learning.
You can find out more about us at https://www.qa.com/about/careers/
#J-18808-Ljbffr