Pension Administration Manager
Hybrid - Leeds
Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
- Manage complex casework, SLAs, KPIs and complaints
- Run daily contact-centre operations across all channels
- Analyse performance data and drive service improvements
- Lead and develop Team Leaders and wider admin teams
- Act as key contact for trustees, employers and advisers
- Ensure compliance, audit readiness and robust processes
- Support system improvements and workflow optimisation
What You'll Bring
- Strong occupational pensions administration experience
- Knowledge of DB/DC schemes
- Proven leadership of multi-level teams
- Confident stakeholder communicator
- Data-driven, organised and commercially aware
#J-18808-Ljbffr
This role, Pension Administration Manager at Ips Group, could be your next move.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.