BGIS is seeking a Helpdesk & Performance Manager to lead the London-based helpdesk function and drive data-driven performance improvements. The role covers end-to-end incident management, governance of processes and documentation, and collaboration with site teams to meet KPIs and SLAs.
The position also focuses on strategic data analysis, governance packaging (MBR/QBR/ABR/KPIs) and integration of global IT systems to support operational excellence and informed decision making.
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We invite applications for the Helpdesk Operations & Performance Manager position located in Greater London, England, United Kingdom.
This role, Helpdesk Operations & Performance Manager at BGIS, could be your next move.
Are you ready to take on the Helpdesk Operations & Performance Manager role at BGIS?
We would love to welcome a new Helpdesk Operations & Performance Manager to our organisation in Greater London, England, United Kingdom.