Schneider Electric UK is seeking a Team Leader – Customer Contact Operations to oversee a frontline team of around 15, including two Senior Specialists, across phone, email, chat and digital channels, ensuring a consistent, responsive and high-quality service.
You will manage day-to-day performance, coach your team, balance workload, handle escalations, and drive improvements using data and feedback. This role offers leadership growth, cross-functional collaboration, and a values-driven culture.
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Are you ready to take on the Lead Multi-Channel Customer Care Operations role at Schneider Electric?
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Telford, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 58.000 - 86.000.