Tata Consultancy Services is hiring a Service Desk Lead in the UK to oversee 40 hours per week in a permanent role. You will lead daily operations, supervise SLA adherence, and coordinate escalations while driving continuous improvement across service delivery.
The role emphasizes QA, metrics analysis, knowledge management, and collaboration with cross-functional teams to enhance efficiency and customer satisfaction. Full-time with a competitive package.
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Our group is growing, and we are hiring a Service Desk Lead: Quality & Process Improvement in Crawley, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Lead: Quality & Process Improvement role in the description above.
We appreciate your interest in this position.