Blue Light Card is seeking a CX Manager to own complex member issues, drive data-informed improvements and implement practical fixes that reduce repeat contacts. You will work across Product, Engineering, Partnerships and Marketing to tackle systemic friction while using tools like Zendesk and internal dashboards.
Hybrid work is available, with a focus on delivering fast, high-impact changes. The role requires substantial experience in complex customer problem solving, data interpretation, and
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Consider building your career as a Hybrid CX Manager: Transform the Member Experience at Blue Light Card.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 50.000 - 70.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.