Matalan is seeking a Contact Centre Performance Lead to turn operational data into clear priorities that enhance customer outcomes, service delivery and cost efficiency across our outsource partner team and the inhouse Support Hub.
You will translate insights into practical improvement plans, optimise third‑party systems to reduce avoidable contact, and provide actionable reporting to guide Customer Care strategy.
#J-18808-Ljbffr
We have an opening for a Customer Care Performance Optimisation Lead in Liverpool, England, United Kingdom within Management & Operations.
The Customer Care Performance Optimisation Lead role at Matalan is now open for applications in Liverpool, England, United Kingdom.
Join us at Matalan as our next Customer Care Performance Optimisation Lead in Liverpool, England, United Kingdom.
We are currently recruiting a Customer Care Performance Optimisation Lead for our team in Liverpool, England, United Kingdom.