A leading, commercial real estate business is seeking a Client Services and Operations Manager to work in their Intelligent Buildings department to be based in their Central London office.
Reporting into the Head of Building Technology, you will be the first point of call for clients, suppliers and day to day issues, owning each project’s journey to live data and keeping the buildings online. This covers every new building from instruction through survey, installation and mapping until data is live in the platform, after which you will have accountability for client service, enabling the engineers to focus on optimising the buildings.
Key duties will include:
- Onboarding, accept new instructions from the sales team, coordination of the installation with partners and engineers through to handover to engineers.
- Account management, act as main relationship lead for all parties, manage key account plans and service reviews.
- Troubleshooting when sites go offline, utilising partners to resolve issues and keeping clients updated on progress and timelines.
- Reporting, from owning the onboarding playbook to maintaining the service tracker.
- Supplier management, coordination and performance tracking.
- Commercial administration, including record keeping, cost management and performance reviews.
Candidate MUST have:
- Good client facing experience in a customer success, client service, operations or account management role in a commercial property, building technology (PropTech), technical FM or energy services environment.
- Knowledge of Building Management Systems (BMS), metering and building performance data, you do not need to be an engineer, but you should have a working knowledge.
- Ability to run multiple installation projects simultaneously.
- Commercial awareness of property management, service charges and landlord occupier relationships.
- Good problem management and stakeholder management skills.
Desirable are:
- Experience working with PropTech, intelligent building or Smart Building solutions.
- Experience working with ESG / Sustainability reporting data.
- Experience of CAFM, HubSpot, energy reporting or intelligent building platforms.
The role offers hybrid working and additionally flexibility on your daily hours, this is a fantastic opportunity to join a friendly, growing and progressive business.
The successful candidate will receive a basic salary of between £45,000 - £65,000 based on your skills, plus a good bonus, pension, 27 days holiday and good benefits.
Key words: Customer Success, Client Services, Account Manager, Operations Manager, London, Smarting Buildings, Proptech, Digital BMS, Property management software, building systems integration, intelligent buildings, sustainability jobs, buildings management systems, building analytics, property analytics, energy management, decarbonisation, ESG, commercial property, real estate, smart metering, sustainability, metering.
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