Veezu is seeking a Workforce Management (WFM) Manager to oversee end-to-end workforce planning within a fast-paced contact centre. You will liaise with an offshore WFM partner to ensure forecast accuracy, optimal staffing and cost efficiency across UK operations.
You will lead forecasting and capacity planning, scheduling, performance reporting and continuous improvement while aligning UK demand with offshore staffing. Travel between Veezu hubs is required as needed.
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This posting is for the Strategic WFM Lead: Forecasting, Scheduling & Optimization role at Veezu, based in Shrewsbury, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Shrewsbury, England, United Kingdom.
This opportunity is part of our work in Human Resources, Management & Operations.
The advertised compensation is 70.000 - 100.000.