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Senior Recruitment Consultant - CRM, Data Strategy, Digital and Customer Insights at Harnham
RETENTION LEAD
HYBRID – SOUTH EAST LONDON – 3 days a week in the office
THE COMPANY
This prize competition business operates with a subscription-based model, and they are currently going through a rapid expansion!
THE ROLE
As a Retention Lead, you can expect to be involved in the following:
- Own and develop the business’ customer retention strategy
- Address churn issues and maximise customer lifetime value
- Ensure communications with the subscriber base are effective
- Identify key behavioural triggers
- Working closely with CRM, product, customer service, and the CFO
YOUR SKILLS AND EXPERIENCE
- Experience in a dedicated retention role, ideally within digital subscriptions or gaming
- Strong understanding of LTV and churn
- Understanding of data and its importance in informing retention strategies
- Familiarity with CRM
BENEFITS
- Salary up to £80,000
- Great opportunity for ownership and to build a team further down the line
- Directly report into the C-suite
How to apply
Express your interest by sending your CV to Theo via the apply link on this page
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Gambling Facilities and Casinos and Advertising Services
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