Work as original as the people who create it.
The Midnight Club is a creative company for cultural advancement.
A 360 studio with 100+ employees across London, Leeds, Amsterdam and New York. We specialise in original, progressive solutions for the world's most ambitious and adventurous brands.
We’re called a Club for a reason.
We build bespoke teams to tackle the specific brand or business challenge at hand. Using best-in-class internal talent, combined with specialist, hand-picked partners. Together we offer one promise - Advancement.
THE ROLE
As a Account Director at TMC, you are responsible for leading client partnerships, delivering exceptional client experience and supporting commercial growth. You oversee the day-to-day health of key accounts, build trusted relationships and identify opportunities to grow existing partnerships through commercially valuable work.
You are accountable for the quality and consistency of work shared with clients, leading meetings, presenting work and ensuring projects are delivered smoothly in collaboration with the Project Leadership team. You uphold TMC's creative and operational standards while helping clients navigate challenges with confidence and clarity.
Success in this role requires strong relationship management, commercial awareness and the ability to proactively solve problems. You build lasting client partnerships, contribute to business growth and operate with a collaborative mindset that supports both TMC and the wider Midnight Group.
What you’ll be doing:
- Leading client relationships, ensuring exceptional service, strong partnership health and successful project delivery.
- Overseeing project delivery, budgets, timelines and operational planning, working closely with the Project Leadership team.
- Line managing and developing the Project Leadership team, ensuring effective resourcing, planning and operational excellence.
- Driving collaboration across disciplines to deliver outstanding creative work and strong commercial outcomes.
- Owning client forecasting, commercial performance and business planning, providing accurate reporting and identifying growth opportunities.
- Reviewing and approving Statements of Work, estimates and commercial proposals, ensuring quality, accuracy and profitability.
- Building trusted client relationships beyond individual projects, identifying opportunities to grow accounts and generate new business across the Midnight Group.
- Partnering with Senior Leadership to share pipeline updates, client insights and strategic opportunities.
- Championing TMC's B Corp commitments, embedding responsible business practices across client partnerships.
- Adopting a Group mindset, collaborating across Midnight companies to cross-sell services and drive sustainable group growth.
ABOUT YOU
- 5+ years' experience in a similar Account Director or Senior Account Management role
- Strong experience in presenting to clients and relationship building
- Relevant experience in creating & managing presentations, across Google Suite, Microsoft or Keynote
- Competent in putting together estimates for simple projects
- Comfortable with financially tracking projects
- A wider interest in culture outside of work - bringing in new perspectives to the company
- Understanding of agency process
- Organised and methodical with high attention to detail
- Experience leading a team of at least 2 Account Managers or Account Executives
COMPANY BENEFITS
- Xmas office closure in addition to your Holiday entitlement
- Company healthcare for yourself with Health Shield
- Use our Well-Hub app, access to 2,500+ gyms, studios, therapy and meditation
- Assistance programme with 24/7 confidential access as part of your Health Shield plan
- Flexible working scheme - Monday plus two other days of your choice in the office
- Mentoring programme parallel to your Line Management scheme
- Full access to a range of training courses
The Midnight Club is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
The Midnight Club is an accredited Real Living Wage Employer.
The Midnight Club is a certified B Corp, committed to having a positive impact on our people, communities, and the environment.
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