Melio is seeking a high-performing CX Workforce Management (WFM) Manager to lead our global WFM strategy, overseeing long-term capacity planning, multi-channel forecasting, scheduling optimization, real-time management, and analytics across internal teams.
The ideal candidate will partner with Operations, Finance and People teams to balance exceptional customer experience with efficiency and agent wellbeing, driving SLA adherence, CSAT, and cost per contact.
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We are looking to fill the CX WFM Leader: Forecasting, Scheduling & Analytics position at Watershed in Oxford, England, United Kingdom.
The following role is for a CX WFM Leader: Forecasting, Scheduling & Analytics with Watershed.
Our group is growing, and we are hiring a CX WFM Leader: Forecasting, Scheduling & Analytics in Oxford, England, United Kingdom.
This role is for the CX WFM Leader: Forecasting, Scheduling & Analytics role at Watershed.