Monzo is looking for a Senior Writer to support the teams working on loans, credit cards, overdrafts and other borrowing and credit projects. This is a 12-month fixed-term contract covering the Borrowing Writer while they are on caregiver leave. You'll also contribute to Monzo's wider Writing discipline, which sits within Marketing, helping to keep writing quality high right across the company.
What you'll be doing
Keeping writing quality high across Monzo's borrowing products
Working with cross-functional squads of engineers, designers, marketers and researchers
Helping other people improve their writing, and proving the value of good writing
Deciding which challenges to tackle with your team, and how
A typical day could see you collaborating with a Product Designer on some in-app screens
Collaborating with a Product Marketer on positioning and building messaging toolkits
Sitting in on user research sessions led by the Research team
Writing error messages with input from engineers
Editing legal wording alongside Monzo's in-house lawyers
What we're looking for
You understand borrowing and credit products well
You're a dab hand at "content design", "UX writing", "product writing"
You're allergic to useless jargon and over-complicated language
You know how to use data and research to guide your approach
You're okay bouncing between tasks on a daily basis
You're comfortable questioning a brief and helping people understand why your approach is the right one
Nice to have: you've done some training or coaching to help other people improve their writing, but this one's not essential
This isn't for you if
It's your first writing job – Monzo needs someone to hit the ground running
You're a journalist or ad writer
You're only really excited by brand and marketing stuff – that isn't the focus of this role
You prefer to spend most of your time working solo – writing here is a team sport
You like lots of top-down direction – you'll be expected to decide which challenges you tackle with your team
What's on offer
A base salary of £68,000 – £88,000, plus benefits
The chance to shape the role around what's good for you, and Monzo
Very flexible working – Monzo cares about what you do, not the minutes you work or where you do it
A learning budget of £1,000 a year for books, training courses and conferences
Health insurance and generous caregiving leave, plus a whole load of other benefits
Interview process
A call with a recruiter
Stage 1: a 30-minute call with the Hiring Manager
Stage 2: a take-home task, due within seven days
Stage 3: two interviews on Google Meet, each up to 60 minutes
The whole process takes around three to four weeks
Equal opportunities
Monzo is an equal opportunity employer and considers all applicants regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity or disability. You can apply using your preferred name.
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