Nuffield Health is the UK's largest healthcare charity, with over 60 years of history. It operates 31 hospitals, 113 fitness and wellbeing centres, healthcare clinics, and more than 100 workplace wellbeing services. As a charity, it reinvests all income into services, care improvements, and social impact programmes aimed at people who would not normally be able to afford or access its services.
The role
This is a fixed-term contract position running to the end of 2027, based at Barbican, London, with hybrid working. The role sits within a major website replatforming programme, migrating Nuffield Health's website onto Adobe Experience Manager (AEM). The programme goes beyond a technology or content migration: it is an opportunity to redesign how people discover, understand and access Nuffield Health's services. You would be accountable for turning the programme vision and OKRs into a clear product strategy, outcome-led roadmap and prioritised backlog, working across customer experience, design, content, technology, data, SEO, marketing and business services.
What you would do
- Translate the programme's strategic objectives and OKRs into measurable product outcomes, roadmap priorities and delivery goals.
- Define what success looks like for each major product outcome, covering customer, commercial, operational, content, accessibility and technical measures.
- Own and continuously refine the product roadmap and backlog, prioritising work according to customer value, strategic alignment, OKR contribution, risk, effort and technical dependencies.
- Make timely and transparent scope and prioritisation decisions, including difficult trade-offs between experience quality, delivery timescales, commercial value, platform capability, technical debt and risk.
- Set clear minimum experience and quality thresholds so that delivery pressures do not compromise customer, accessibility, security or brand requirements.
- Facilitate sprint planning, refinement, reviews and other agile ceremonies, keeping the team focused on outcomes rather than output volume.
- Build and maintain trusted senior stakeholder relationships, aligning diverse priorities through evidence-based decisions and constructive challenge.
- Work with strategic delivery partners and suppliers, setting clear expectations and ensuring Nuffield Health receives measurable value from its investments.
What they are looking for
- Significant experience as a Product Owner or Digital Product Manager for complex, high-traffic customer-facing websites or digital products.
- Prior experience with Adobe CX enterprise products, especially AEM, Target and Analytics; experience in a fitness or healthcare environment is desirable, and previous experience on a CMS migration is a bonus.
- Good knowledge of the SEO and GEO landscape and what drives rankings and citations.
- Interest in AI and how it can improve ways of working.
- Familiarity with agile methodology, including Scrum and Kanban, and comfort using tools such as Jira and Confluence.
- Excellent communication skills and the ability to engage and influence people at all levels.
- Demonstrable ability to balance revenue-driving features with vulnerability management, maintenance and technical debt reduction.
Working arrangements
The role is based at Barbican, London, with hybrid working. It is a full-time position at 37.5 hours per week, on a fixed-term contract until the end of 2027.
Pay and benefits
The salary is competitive and depends on experience. Benefits include free gym membership, health assessments, retail discounts and pension options.
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