We're Hiring: Salesforce Lead – Service Cloud
We are looking for an experienced Salesforce Lead with strong expertise in Salesforce Service Cloud to lead solution design, development, and delivery of scalable customer service solutions.
Key Responsibilities:
- Lead Salesforce Service Cloud design and implementation.
- Gather business requirements and deliver scalable solutions.
- Configure Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.
- Drive enterprise integrations and provide technical leadership.
- Conduct code reviews, guide development teams, and ensure delivery quality.
- Manage deployments, releases, and production support.
Required Skills & Experience:
- Salesforce experience, including 3+ years in a leadership role.
- Strong hands-on experience in Salesforce Service Cloud.
- Expertise in Apex, Lightning Web Components (LWC), and Flows.
- Experience with REST/SOAP APIs and Salesforce integrations.
- Strong understanding of Salesforce security, data models, and best practices.
- Excellent stakeholder management and communication skills.
Good to Have:
- Salesforce Service Cloud Certification.
- Banking, Financial Services, or Insurance domain experience.
- Exposure to Sales Cloud and Experience Cloud.
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