The successful candidate will lead ISLA's relationship management activity across its membership base, helping ensure members receive clear, relevant and demonstrable value from their membership. The role will bring appropriate structure and prioritisation to member engagement, build strong relationships across the securities finance industry, and turn member and market insights into practical action across ISLA. The role will also support targeted business development, developing relationships with prospective members and helping to grow ISLA's reach across the market.
About ISLA
The International Securities Lending Association (ISLA) is the leading trade association for the securities financing industry. Our 280+ global members based in 35 jurisdictions include beneficial owners, institutional investors, asset managers, custodial banks, lending agents, prime brokers, fintechs and service providers, spanning the breadth of the securities financing ecosystem, including securities lending, financing, collateral management and related digital transformation.
Key Responsibilities
Relationship Management
- Lead and coordinate relationship management across ISLA's membership base, using appropriate segmentation and prioritisation to focus engagement where it will add most value.
- Maintain effective contact with members, with the frequency and level of engagement reflecting member needs, priorities and opportunities for engagement.
- Understand members' priorities, participation and experience of ISLA, and connect them to relevant working groups, events, legal services, advocacy, content and other member services.
- Act as a trusted point of contact for members, coordinating relevant internal colleagues and ensuring agreed actions and commitments are followed through.
- Identify engagement or retention risks early and provide clear management reporting on member engagement, participation and renewal risk.
- Champion the member perspective internally and help translate feedback into improvements to ISLA's proposition, services and communications.
Business Development and Market Coverage
- Support ISLA's membership growth priorities by identifying, developing and progressing relationships with prospective members across priority segments and geographies, clearly articulating ISLA's role and value.
- Identify market developments, new participant groups and partnership opportunities that could increase member value or extend ISLA's relevance.
- Work with the COO and relevant colleagues on business development materials, propositions, targeted outreach and prospective member engagement.
- Represent ISLA at selected member and prospect meetings, conferences and external industry forums.
Member Insight and Internal Collaboration
- Ensure relevant member interactions, actions and opportunities are captured effectively in the CRM.
- Use member engagement data, market intelligence and relationship insight to help prioritise activity and produce concise reporting on engagement, retention and pipeline.
- Work closely with Legal, Regulation, Digital, Events, Content and Communications teams so member engagement is coordinated and relevant.
- Guide and support junior team members, including prioritisation of CRM, reporting, meeting preparation and follow-up activity.
Essential Skills and Experience
- 7 to 9 years' experience in relationship management, client service or business development within securities finance or a closely related capital markets environment.
- Strong knowledge of securities lending and the wider securities finance ecosystem, with the credibility to engage effectively with senior market participants.
- Commercial judgement and a track record of improving client or member engagement, retention and growth.
- Disciplined follow-through and CRM usage, with the ability to turn relationship intelligence into clear actions and reporting.
- Intellectually curious, with the ability to understand different member business models, identify emerging priorities and connect those priorities to ISLA's wider work.
- Excellent written, verbal and presentation skills, with a practical and collaborative working style.
- Comfort operating in a small organisation where senior team members combine strategic ownership with hands-on delivery.
- Existing relationships across ISLA's member and prospective-member community.
Terms and Application
- Benefits: Competitive market-based package.
ISLA is an equal opportunities employer. We welcome applications from suitably qualified candidates from all backgrounds and are committed to creating an inclusive workplace.
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