Overview
Key responsibilities including however, not limited to the following:
- Ensure their claims department continues to deliver outstanding TPA services for capacity providers, always upholding Treating Customers Fairly (TCF) and Conduct Risk principles
- Proactively manage claims from first notification of loss to settlement, analysing coverage, legal liability, and quantum within delegated authorities
- Build strong relationships with policyholders, brokers, underwriters, and capacity providers—delivering a customer experience that sets them apart
- Guarantee prompt, accurate reserving, pursue third-party recoveries, and minimize claims leakage
- Identify and escape key issues to the Emerging Risks Claims Manager and Claims Director as needed
- Support the Emerging Risks Claims Manager, Claims Director, and the wider claims team, collaborating closely with underwriters and providing valuable feedback on claims trends and product development
Overview
Key responsibilities including however, not limited to the following:
- Ensure their claims department continues to deliver outstanding TPA services for capacity providers, always upholding Treating Customers Fairly (TCF) and Conduct Risk principles
- Proactively manage claims from first notification of loss to settlement, analysing coverage, legal liability, and quantum within delegated authorities
- Build strong relationships with policyholders, brokers, underwriters, and capacity providers—delivering a customer experience that sets them apart
- Guarantee prompt, accurate reserving, pursue third-party recoveries, and minimize claims leakage
- Identify and escape key issues to the Emerging Risks Claims Manager and Claims Director as needed
- Support the Emerging Risks Claims Manager, Claims Director, and the wider claims team, collaborating closely with underwriters and providing valuable feedback on claims trends and product development
Qualifications Required
- CII qualification (or working towards it)
Experience Required
- Excellent verbal and written communication skills
- A confident grasp of insurance policy wordings across multiple territories
- Experience with ECF (a strong advantage)
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