Tripadvisor, Inc. is seeking a Senior Real-Time Management Team Lead in Oxford to guide and develop a team of Real Time Analysts across calls, emails and chats.
You will ensure adherence to schedules, drive staffing efficiency, and work with NOC and remote centres to minimise downtime. The role requires 5+ years of leadership in a call-centre or similar, strong KPI knowledge, and experience with NICE IEX or InContact.
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Our group is growing, and we are hiring a Senior Real-Time Operations Team Lead in Oxford, England, United Kingdom.
The Senior Real-Time Operations Team Lead position in the Finance, Management & Operations field is open for applications.
We have an opening for a Senior Real-Time Operations Team Lead in Oxford, England, United Kingdom within Finance, Management & Operations.
This role, Senior Real-Time Operations Team Lead at Tripadvisor, could be your next opportunity.