JOB TITLE: Performance and Trading Senior Manager (Fixed Term Contract).
SALARY: £78,098pa to £109,060pa (dependent on location and experience) plus an extensive benefits package.
LOCATIONS: Leeds, Edinburgh, London.
HOURS: Full-time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of the above office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
We're looking for a commercially driven Performance & Trading Senior Manager to lead the performance of our General Insurance portfolio for a 12-month Fixed Term Contract period.
This is a high-impact leadership role responsible for driving profitable growth, optimising customer outcomes and delivering income targets across our insurance propositions. Use data, insight and market intelligence to discover opportunities, mitigate risks and influence strategic decisions across pricing, underwriting, marketing, proposition and distribution. Working across internal customers and partners, you'll ensure we're making the right trading decisions, delivering against plan and maximising value for customers and the business.
What you'll be doing
- Own the trading performance of the General Insurance portfolio.
- Develop and manage quarterly and annual volume, income and profitability plans, aligned to strategic and financial objectives.
- Partner closely with Finance to maintain robust forecasts, challenge assumptions and assess delivery against plan.
- Monitor key commercial metrics including income, GWP, conversion, retention, claims performance, PATC, ATV and profitability.
- Lead weekly and monthly trading forums, identifying risks, opportunities and performance improvement actions.
- Drive interventions to ensure delivery of trading, income and growth targets.
Deliver Insight-Led Commercial Decisions
- Turn complex data into clear, actionable business insight.
- Develop performance reporting, forecasting and scenario modelling.
- Provide executive-level performance updates and recommendations.
- Evaluate commercial opportunities and investment cases.
Influence Pricing and Underwriting Strategy
- Partner with pricing teams and insurers to optimise portfolio performance.
- Assess market and competitor movements to inform trading decisions.
- Challenge assumptions and ensure actions deliver the right balance of growth and profitability.
Optimise Acquisition and Customer Growth
- Work closely with marketing, retail and digital teams to maximise customer acquisition and conversion.
- Find opportunities to improve customer journeys and remove friction.
- Support targeted activity to drive growth, retention and customer value.
- Contribute to the long-term General Insurance strategy.
- Identify opportunities for growth, innovation and proposition development.
- Support delivery of strategic initiatives and change programmes
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we're looking for?
- Strong commercial, trading and performance management experience within General Insurance, Financial Services or a related sector.
- Demonstrable experience developing business plans, forecasts and performance outcomes against financial targets.
- Proven ability to influence senior internal customers and drive business performance.
- Excellent analytical skills with the ability to translate insight into action.
- Experience working across multiple commercial levers, including pricing, marketing, product, customer journeys and partner management.
- A strategic thinker who can balance growth, profitability, risk and customer outcomes.
As a senior leader, you'll:
- Create a high-performance and results-focused culture.
- Coach and develop colleagues to strengthen commercial capability.
- Encourage innovation and continuous improvement.
- Build strong cross-functional relationships and lead through influence.
- Drive accountability and pace in decision-making and delivery.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
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