The Consultant manages and executessuccessful Enterprise Resource Planning (ERP) deployments and fosters strongclient relationships. The consultant provides high-level implementation,training, and professional services to a portfolio of assigned clients(including on-site visits as needed) to manage and utilize the businessoperation functions in Yardi software products.
ESSENTIALRESPONSIBILITIES
- Performs complex systemand business process reviews and other service reviews (on-site as needed)to identify inefficient processes and makes sound recommendations forclient productivity gains
- Trains clients and managescontinued software integrations, maintenance, and updates in collaborationwith clients
- Researches, analyzes, andresolves software functionality and reporting problems for clients
- Uses positive influencewith clients to effectively navigate sensitive client objections,communicate complex and/or sensitive messages, preemptively addresspotential client concerns, build sustaining alliances with clients, andinfluence positive outcomes through active counsel
- Enlists support frommanagement and peers to address complex client requests and resolvecomplex issues
- Analyzes and interpretsclient operational needs and determines initial system configurationaccordingly
- Performs or assists withdata mapping and conversion, user training, and other services to ensuresuccessful software deployment
- Determines and documentssolutions and best practices to contribute to a solutions repository
- Advises and institutesbest practices relevant to clients in the application of Yardi products
- Recognizesand refers opportunities to sell products/services to existing clients
- Provides recommendationsand informed direction to clients regarding ancillary products andservices that align with client business and operational needs and goals
- Collaborates internallywith analysts, designers, programmers, sales teams, and marketing teamswith a focus on meeting client needs and maintaining high-level customerservice standards
- Performs special projectsrelated to department training and client support as well as other dutiesas assigned under supervision of Manager
EDUCATION/QUALIFICATIONS/EXPERIENCE
- Bachelor’s Degree inBusiness, Finance, Math, or Computer/Engineering Sciences or otherequivalent relevant experience in the property management industry
- Five plus (5+) years ofexperience in software or business process consulting or equivalentconsulting experience interacting with customers
- Three (3) years ofexperience managing projects on accounting, business process, propertymanagement, or real estate software
- Experience in ERP systems
- Experience positivelyinfluencing clients, peers and management
- Experience independentlymanaging and resolving a variety client issues
DESIREDEDUCATION/QUALIFICATIONS/EXPERIENCE
- Knowledge of property management industry and Yardi’scompetitors
REQUIREDSKILLS/ABILITIES
- Proven ability to manageprojects with multiple touch points
- Proven client-centeredcommitment and focus
- Proven ability to meetcritical deadlines and prioritize multiple tasks in a fast-pacedenvironment
- Collegial, team-orienteddisposition with the desire and ability to establish cooperative workingrelationships with employees at all levels within Yardi, outside of Yardi,and with clients
DESIREDSKILLS/ABILITIES
- Ability to think and actstrategically by visualizing new possibilities, challenging assumptions,and recommending the implementation of new ideas or strategies
WORKINGENVIRONMENT/PHYSICAL DEMANDS
- Ability to work atassigned locations
- Attend meetings andperform tasks for long periods of time on a computer and on the telephone
- Regular attendance and aregular work schedule are essential functions of this job
The employee is expected to adhere to all company policiesand to act as a role model in adhering to all company policies. This job description is intended to describethe general nature and level of work involved for this position. It is not an exhaustive list of theresponsibilities, duties, and skills that are or may be required.
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