Jobs247 is seeking a Senior Technical Support Specialist for London to ensure support insights influence roadmap and quality improvement within the 5.7 Support Operations & Excellence. This role is not L1 / call-centre support, nor just escalation to engineering.
You will support enterprise SaaS platforms in production, handle escalations and incidents, communicate during incidents without speculation, own customer-reported issues from intake to resolution, and help improve on-call hygiene and
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This posting is for the Remote Senior Enterprise SaaS Support Engineer role at Ema, based in Ardrossan, Scotland, United Kingdom.
This role, Remote Senior Enterprise SaaS Support Engineer at Ema, could be your next move.
Are you ready to take on the Remote Senior Enterprise SaaS Support Engineer role at Ema?
We would love to welcome a new Remote Senior Enterprise SaaS Support Engineer to our group in Ardrossan, Scotland, United Kingdom.