Senior Cisco Unified Communications Engineer
Rate: £515 per day inside IR35
Contract: 4-month rolling
Location: Stevenage
Active SC clearance is required for this role
We're looking for a technically strong Cisco Unified Communications Engineer to support and maintain critical telephony and video conferencing infrastructure within a major defence environment.
Responsibilities
- Troubleshooting and resolving complex Level 2 and Level 3 incidents across Cisco telephony and video conferencing infrastructure.
- Supporting and maintaining Cisco Unified Communications environments, including CUCM, Unity Connection, Jabber and Cisco IP Phones.
- Managing and supporting Cisco Webex and video conferencing technologies, including TMS and Pexip.
- Investigating and resolving SIP and H.323 connectivity and configuration issues.
- Supporting hardware and software requests, infrastructure changes and ongoing technical projects.
- Maintaining technical documentation, operational procedures and knowledge bases.
- Providing technical guidance and knowledge transfer to wider operations teams.
Expereince Required
- Cisco CUCM, Unity Connection, Jabber and IP telephony.
- Cisco Webex and video conferencing infrastructure.
- Cisco voice gateways and associated telephony infrastructure.
- SIP and H.323 protocols.
- L2/L3 troubleshooting within enterprise environments.
Desirable experience
- VMware vSphere and vSAN.
- Kurmi, Telsica and PeterConnects.
- WAN/LAN networking and network security.
- Windows environments and general systems administration.
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