Creative ITC is seeking a Service Delivery Manager to oversee contract obligations and drive continuous service improvements across a portfolio of accounts. The role focuses on governance of SLAs/KPIs, on-time service delivery, and effective collaboration with client stakeholders, delivery teams, and sales to maximize value.
The SDM will own escalation processes, sign off on service reports, and run monthly reviews, ensuring services align with contractual obligations and client expectations.
#J-18808-Ljbffr
This position is for the Client-Facing Service Delivery Lead role at Creative ITC.
This opportunity is for the Client-Facing Service Delivery Lead role at Creative ITC.
We are seeking a motivated Client-Facing Service Delivery Lead to join Creative ITC in Greater London, England, United Kingdom.
Consider building your career as a Client-Facing Service Delivery Lead at Creative ITC.
The Client-Facing Service Delivery Lead position in the IT & Technology field is open for applications.