Planet Education Networks (PEN Group) seeks an experienced Technical Support Manager to lead its software application support function on-site in London. You will oversee a hands-on team, develop processes, monitor SLAs and collaborate with Projects, Developers and QA to resolve software issues efficiently.
The role emphasizes team leadership, recruitment, workload planning and continuous improvement of support operations for SaaS platforms.
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Are you ready to take on the Software Support Manager - Lead, Optimize & Deliver SaaS role at PEN Group?
We are looking to fill the Software Support Manager - Lead, Optimize & Deliver SaaS position at PEN Group in Greater London, England, United Kingdom.
The Software Support Manager - Lead, Optimize & Deliver SaaS role at PEN Group is now open for applications in Greater London, England, United Kingdom.