Creative ITC is seeking a Service Delivery Manager to oversee contract obligations and drive continuous service improvements across a portfolio of accounts. The role focuses on governance of SLAs/KPIs, on-time service delivery, and effective collaboration with client stakeholders, delivery teams, and sales to maximize value.
The SDM will own escalation processes, sign off on service reports, and run monthly reviews, ensuring services align with contractual obligations and client expectations.
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This role, Client-Facing Service Delivery Lead at Creative ITC, could be your next opportunity.
Learn more about the Client-Facing Service Delivery Lead role in the description above.
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This posting is for the Client-Facing Service Delivery Lead role at Creative ITC, based in Basingstoke, England, United Kingdom.