PortSwigger Ltd is seeking a seasoned Customer Support Systems/Operations specialist to own and optimize the live customer support platform. You will focus on AI-assisted resolution, routing, escalation, and handoffs, ensuring fast, accurate case handling in a high-volume environment.
You will design end-to-end customer journeys, maintain runbooks, and implement safety checks. The role requires 5-7+ years in CRM-centric roles and hands-on experience with Salesforce or HubSpot, with a strong
#J-18808-Ljbffr
Step into the AI-Driven Support Operations Architect role at PortSwigger Ltd in Knutsford, England, United Kingdom and grow with us.
Join us at PortSwigger Ltd as our next AI-Driven Support Operations Architect in Knutsford, England, United Kingdom.
We are currently recruiting a AI-Driven Support Operations Architect for our team in Knutsford, England, United Kingdom.
This is a strong opening to take on the AI-Driven Support Operations Architect role at PortSwigger Ltd.