Job Family Group:
Project Management Group
Job Description:
Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027
About the role
bp pulse is now part of bp's integrated Mobility & Convenience (M&C) UK business, operating in a rapidly evolving market where our ability to match and own the pace of change is central to delivering bp's strategy. This role is critical in enabling the M&C UK business to continually strengthen our performance, optimise our operational processes and help move bp pulse into a controlled BAU operating mode within the wider integrated business.
You will be accountable for identifying and delivering targeted step‑change improvements and ongoing enhancements in business efficiency, processes and reliability directly supporting our ambition to scale fast, operate safely and deliver brilliant business outcomes
With our aspiration to provide a best‑in‑class service, this role is an integral part of a high‑performing team focused on delivering an adventurous benefits roadmap across the business. Your work will help unlock value, reduce complexity, improve service quality and enable bp pulse and the wider M&C UK business to grow in line with bp's strategic priorities
What you will deliver
You will work on a variety of projects across the integrated M&C UK operating model, including bp pulse. The outcome is ultimately to help deliver a scalable, cost effective and winning business. The results will vary from project to project but will cover one or more of the below:
- Identify and deliver measurable improvements in business efficiency, cost performance, and process effectiveness across priority areas.
- Support and lead on specific process optimization across lead to cash and purchase to pay processes. Deploying clear improvements, RACIs and control metrics
- Produce clear, future‑state process designs that support scalable operations and improved business outcomes.
- Deliver an agreed benefits roadmap that generates validated commercial outcomes reported clearly to senior leaders.
- Lead successful cross‑function on change/project initiatives that land optimally and deliver intended business results.
- Provide high‑quality insights and recommendations from data and analysis to advise prioritisation and decision‑making.
- Build strong customer alignment across functions, enabling effective collaboration, prioritisation, and delivery of improvements.
- Contribute to a stronger continuous improvement culture by role‑modelling behaviours and uplifting improvement capability across teams.
What you'll need to be successful
- Validated ability in a business analyst, business improvement, continuous improvement or change & transformation capacity
- High IQ / High EQ individual who can balance the need for forensic analysis and objective business cases within a highly fluid and dynamic environment
- Experience across multiple delivery methodologies, i.e. agile, waterfall, scrum etc
- Experience defining & delivering change
- Proven track record of operating in high-intensity environments with time critical pressures
- Self‑starter mentality with drive and motivation whilst also being an exceptional communicator who works well within a multidisciplinary team
- Positive personality, with energetic working style and very strong resilience
- Combination of structured/comprehensive thinking with tangible/pragmatic execution
- Passionate about continuous improvement, process efficiency and working as part of a high performing team
- Degree (preferred) or equivalent experience, ideally in engineering, computer science, information systems, business or similar field
- Lean / SixSigma / Prince2 / APM etc preferred
- Agile / Scrum / BA qualifications or accreditations (preferred)
You will work with
You’ll join the Process Excellence & Compliance function within bp's integrated M&C UK business, a team responsible for ensuring our bp pulse charging network and wider business operate safely, reliably and in full alignment with regulatory and corporate standards. The team works at the centre of the organisation connecting operations, engineering, product, finance, customer experience and senior leadership to deliver a safe, trusted and compliant EV charging network.
It’s a small team that combines difficulty, pace, and problem‑solving, balancing strong governance with a practical, delivery‑focused demeanor.
You’ll collaborate across the M&C UK organisation, including bp pulse, partnering with senior leaders to shape strategic roadmaps while working closely with our Operational teams to understand their processes and ways of working.
Success in this role relies on building strong, trusted relationships with a diverse range of collaborators, including business leaders, cross‑functional colleagues, and our external partners.
What Makes Our Team Culture Unique
Fast‑paced, high‑impact environment where decisions matter and compliance directly protects customers, the network and bp's reputation.
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