Senior Business Analysts – Bus Franchising Programme
Initial 9 Month Engagement
Northern England - Hybrid once or twice per month
Up to £500 per day Outside IR35
We are seeking multiple experienced Senior Business Analysts to support a major Bus Franchising and Transport Transformation Programme.
You will work across multiple business and technology workstreams, gathering and documenting requirements, designing future-state processes, defining operating models and ensuring business needs are translated into effective solutions.
Key project areas include:
- Fares, Ticketing & Retail: Smart ticketing, payments, concessionary travel and revenue management.
- Network Management & Operations: Network planning, timetabling, operational control and incident management.
- Customer Experience: Contact centres, passenger information, complaints and customer services.
- Safety, Compliance & Operator Management: Contract management, operator performance, compliance and assurance.
- Data & Reporting: Business intelligence, KPIs, dashboards and data governance.
- Corporate Services: Finance, commercial processes, asset management and workforce management.
Responsibilities include requirements gathering, process mapping, stakeholder workshops, procurement support, supplier engagement, user acceptance testing and operational readiness.
Candidates must have proven experience delivering business analysis across complex technology or transformation programmes, with strong requirements management, process design and stakeholder engagement skills. Public sector or transport experience is highly desirable.
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