Ocado is seeking an experienced Amazon Customer Connect & Service Platform Specialist to join the Service Assurance team. The role focuses on administration, configuration, support and continual improvement of our Amazon Connect and platform tooling to ensure secure, reliable operations.
You will collaborate with Engineering, Product, and third-party suppliers to deliver platform enhancements, drive AI-enabled improvements and optimize customer journeys across our global service platforms.
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Join us at Ocado as our next Amazon Connect Platform Architect | AI-Driven Service Ops (Hybrid) in Welwyn Hatfield, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Amazon Connect Platform Architect | AI-Driven Service Ops (Hybrid) role in the description above.
We appreciate your interest in this position.