Monzo is hiring a Senior Manager in Supplier Performance to lead oversight of outsourced partners and drive service excellence across Complaints, VAIB, Financial Health and Core Customer Operations. You will translate strategic goals into practical actions, manage day-to-day partner delivery, and ensure customer outcomes meet Monzo's standards.
You will collaborate with global teams, forecast demand with WFM, and embed continuous improvement through data-driven decisions while maintaining risk
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We invite applications for the Senior Manager, Supplier Performance & Customer Ops (Remote) position located in Greater London, England, United Kingdom.
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This posting is for the Senior Manager, Supplier Performance & Customer Ops (Remote) role at Monzo, based in Greater London, England, United Kingdom.