PortSwigger in Knutsford, United Kingdom, is seeking a seasoned specialist to own and improve the customer support system, focusing on AI-assisted resolution, routing and handoffs. This is a systems-heavy, specialist role rather than a ticket-driven one.
You will manage day-to-day performance of a live system, enhance auto-resolution, design end-to-end customer journeys, review escalations, and maintain runbooks.
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We are currently recruiting a AI-Driven Support Operations Specialist for our team in Knutsford, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Knutsford, England, United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 70.000 - 100.000.